How do I create a support ticket?

You can create a support ticket by selecting Create a Support Ticket through the Tilly link on the bottom right in any page of the platform, or the link at the bottom of any page in the Knowledge Base.

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• Getting Help

  Here at DesignAlign, we’ve integrated many tools to help assist you through all aspects of the platform. All help tools can be accessed from the Help section in the bottom of the left-hand pane. Knowledge Base & FAQs There is an extensive searchable ...

• How does Tilly work?

  Tilly is an advanced A.I. bot that is here to help you find the answer to your question instantly. Tilly appears in the lower right corner of your screen, and the icon consists of two parts, the text and her avatar (picture). If you click on the text ...

• How long does it take to get a response from a support ticket?

  Tickets and messages will normally have a response by the end of the next business day.

• How do I create an Investment?

  To create a new Investment, you'll need to have already created the Opportunity. Select the Opportunity for which you wish to create an Investment. Click on NEW + (top right pane). Enter the Section Name that defines this particular part of the ...

• How do I create an Opportunity?

  Click on the Contact associated to your project. 1. Click on NEW + (top right pane). 2. Enter Opportunity name. a. This is what you want to call the overall name for this project. b. You can enter a separate Job Section name later. 3. Select Lead ...