How does Tilly work?

Tilly is an advanced A.I. bot that is here to help you find the answer to your question instantly.  Tilly appears in the lower right corner of your screen, and the icon consists of two parts, the text and her avatar (picture).  If you click on the text "Ask Tilly" this will bring up a menu that is related to the learning assistant tours and journeys. 

From here you have access to many functions such as:

1. Start, resume, or change your learning journey.
   
2. Find mini "How-To Tours" that will address specific sections or tasks relevant to the part of DesignAlign you are currently in.
   
3. Link to our Knowledge Base of How-To Articles.
   
4. Create a Support Ticket.

If you click on Tilly's avatar (picture) you will open the chat window.  You can ask Tilly anything relevant to DesignAlign and she will comb through all of the How-To's and FAQs in the Knowledge Base to quickly come up with an answer or a link to an article that may answer your question.  Don't worry, if Tilly can't find an answer for you, we can connect you to a representative during business hours or you can send us a message directly through the chat window, and we will get back to you promptly.  You can also submit a Support Ticket, and a representative will typically get back to you within one business day.

• Related Articles

• Where do I start?

  You can start by familiarizing yourself with DesignAlign: Tilly Click on Ask Tilly on the bottom right side of your screen and read through the list of topics. Click on LEARNING JOURNEYS. We recommend that you select STEP-BY-STEP JOURNEY if this is ...

• How do I create a support ticket?

  You can create a support ticket by selecting Create a Support Ticket through the Tilly link on the bottom right in any page of the platform, or the link at the bottom of any page in the Knowledge Base.

• How does the Retainer Agreement work?

  A Retainer Agreement is a contract between you and your client that clearly states exactly what you will provide them (for example a fully finished, detailed design and quote for their project). A Retainer Fee is normally required along with the ...

• Getting Help

  Here at DesignAlign, we’ve integrated many tools to help assist you through all aspects of the platform. All help tools can be accessed from the Help section in the bottom of the left-hand pane. Knowledge Base & FAQs There is an extensive searchable ...

• What is DesignAlign?

  DesignAlign is a Kitchen and Bath selling tool that helps you guide your client through the process from contact to retainer in record time, before doing any formal design work. The result is 3 different price ranges for every product and service, ...