How long does it take to get a response from a support ticket?

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• How do I create a support ticket?

  You can create a support ticket by selecting Create a Support Ticket through the Tilly link on the bottom right in any page of the platform, or the link at the bottom of any page in the Knowledge Base.

• Getting Help

  Here at DesignAlign, we’ve integrated many tools to help assist you through all aspects of the platform. All help tools can be accessed from the Help section in the bottom of the left-hand pane. Knowledge Base & FAQs There is an extensive searchable ...

• How does Tilly work?

  Tilly is an advanced A.I. bot that is here to help you find the answer to your question instantly. Tilly appears in the lower right corner of your screen, and the icon consists of two parts, the text and her avatar (picture). If you click on the text ...

• Can I get a refund on my subscription?

  If you're unhappy with DesignAlign and wish to receive a refund, please contact us through the Chat, or email us at billing@designalign.com.

• Focusing on Pre-Qualification

  The traditional sales and qualification process in the Kitchen & Bath industry could take several days to weeks to finally get a formal commitment from a prospective client. This involved many hours of meetings, measuring, guessing, and computer ...